Learn and Build Your Career as a Member of a Talented, Tight-Knit Team of Investigators

If you combine solid technical skills, including Internet search capability and the ability to learn new software systems, with excellent communication skills and the drive to succeed, the role of Skip Trace Investigator offers you some great advantages. You can:

• Take ownership of a critical role supporting clients -- auto/vehicle lenders -- in locating missing customers and/or collateral in order to minimize their losses and protect assets. This is a problem-solving role; you will work with field agents who directly handle repossessions.  
• Create your own financial destiny as you earn base pay and uncapped, commission. The harder and smarter you work, the more you'll make.
• Enjoy outstanding initial training and ongoing professional development opportunities with our professional trainers and members of the team.
• Highlight your talent and runway to take on additional responsibilities, such as more complex clients and/or cases, or advance within our growing organization, in time perhaps stepping up to an Operations Manager role.  
• Enjoy a good deal of autonomy in meeting your goals along with strong support when you need it.

You'll work a consistent Monday-Friday, day-shift in a close-knit, friendly, and family-oriented culture. We work hard but also have fun and enjoy in-office events such as game day Friday, holiday parties and more.  Quick question for you - click here

Primeritus Financial Services provides value-added, outsourced repossession management and skip tracing services to some of the nation’s largest lenders. We bring a fully integrated approach to repossession management solutions. A career with Primeritus connects you to a great opportunity to achieve professional success.

To be a good fit for the role of Skip Trace Investigator, you will have:

• A high school diploma or GED equivalent required; an associate's degree or college coursework preferred  Quick question for you - click here
• Experience in a fast-paced, results-driven environment. Ideal candidates will have collections / repossession (highly preferred), call center (preferred), or similar experience. A background or interest in law enforcement is a plus 
• Knowledge or understanding of internet search tools (e.g. social media, public records, and other public tools) utilized to trace individuals and/or collateral.
• Computer proficiency including:
  • PC knowledge with comfort working in Windows and learning proprietary and other systems. RDN experience preferred; experience with IBEAM or other skip tracing software is a plus
  • Strong and accurate keyboarding skills, strong phone skills, and knowledge of Internet search tools
  • Experience with MS Office Suite, including basic Excel skills (e.g., sort, filter and data entry) and Outlook or similar email software Quick question for you - click here
• The drive to meet resolution / repossession targets while working within legal and company requirements; a background working in an incentive- or commission-based role is a plus 
• Bilingual, English / Spanish is plus
• Ability to pass a background screening
• Legal authorization to work permanently in the U.S. for any employer

In addition, you'll need the following core competencies and characteristics:

• Strong communication skills, written (including strong grammar), verbal and active listening, with the ability to be professional, understanding and confident, even when having tough phone conversations
• Critical thinking / problem-solving skills; ability to ask probing questions, think on your feet, negotiate, escalate or deescalate calls as needed and appropriate, and resolve conflict
• Solid organization and time management skills with strict attention to detail; the flexibility to multitask/adapt to changing priorities throughout the day
• Self-motivated and incentive driven

 

Great results require a mix of determination, communication & technical know-how.

As Skip Trace Investigator, your primary responsibilities will include using internet databases and phone tools to locate customers and/or collateral. Daily, you will utilize paid databases, provided and found search sites, social media, and other tools as you manage an assigned portfolio of clients and cases. Approximately 50% of your time will be spent making outbound calls, the number of which will be determined by the complexity of your assigned portfolio. When you are able to reach the customer, you will take an ethical stance, bringing confidence, professionalism, and emotional intelligence to the conversation. That may mean providing empathy, negotiating the return of a vehicle, deescalating a challenging conversation -- whatever is appropriate for the encounter. Being able to think on your feet and bring a strong service orientation to every interaction will be key. Quick question for you - click here Additionally, you will:

• Work with and build successful relationships with repossession agents and clients in order to effectively service accounts
• Conduct an initial review / scrub of information provided by clients to ensure accuracy
• Communicate verbally or systematically with clients and/or contractors to:
  • Provide updates regarding account status and recommend changes if needed
  • Obtain new leads on customers/collateral locations
  • Obtain any necessary documentation or guidance to pursue the collateral/customers, such as credit applications/reference sheets and relevant prior communications
  • Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded 
• Perform skip tracing of customers and/or other parties to:
  • Identify the best-known address to locate the client’s collateral or customer
  • Determine if the client’s customer has filed bankruptcy, is on active duty with the military, and is the current owner/registrant of the vehicle
• Bring a sense of urgency and positivity to your work; view each interaction as an opportunity 

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.