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Quick Question:

Do you possess a high school diploma or equivalent?
Skip Trace Investigator
TN - Nashville


Opportunity Snapshot
Top reasons to consider aligning your career with Primeritus Financial Services
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Prime Opportunity Whether You're Launching a Career, Seeking a Change, or Searching for an Interesting Second Career

You bring knowledge of internet search tools, strong self-motivation and the drive to excel and we'll give you the tools and training you need for success.

You enjoy solving problems and have a knack for puzzles. You combine excellent Internet search ability with strong communication skills and a results-driven mindset. If that describes you, the role of Skip Trace Investigator offers you some compelling opportunities. You will:
  • Take ownership of a critical role supporting clients -- auto/vehicle lenders -- in locating missing customers and/or collateral in order to minimize their losses and protect assets. This is a problem-solving role; you will not be directly involved in collections or repossessions.
  • Create your own financial destiny in this uncapped, incentive-based position. The harder you work, the more you'll make.
  • Highlight your talent and runway to take on additional responsibilities, such as more complex clients and/or cases, or to pursue other opportunities within our growing organization.   
  • Learn a unique and exciting business while expanding your knowledge and skills. We provide outstanding training along with professional development resources.
  • Enjoy a good deal of autonomy in meeting your goals along with strong support when you need it.
  • PFS has many long-tenured employees due to our close-knit, friendly, and family-oriented culture that encourages collaboration and knowledge-sharing among team members. 
Primeritus Financial Services provides value-added, outsourced repossession management and skip tracing services to some of the nation’s largest lenders. We bring a fully integrated approach to repossession management solutions. A career with Primeritus connects you to a great opportunity to achieve professional success.
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Make an Impact by Solving Puzzles in an Internet Investigative Role with Career Growth Potential

The Requirements
Find out what it takes to thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Skip Trace Investigator opportunity, you will have:
  • Knowledge or understanding of internet search tools (e.g. social media, public records, and other public tools) utilized to trace individuals and/or collateral.
  • Collection or repossession experience is preferred but not required.
  • A background working in an incentive- or commission-based role is a plus. 
  • Computer proficiency including:
    • Comfort working in multiple Windows and viewing a PC screen throughout the day.
    • Experience with MS Office Suite, including Excel or similar applications. 
    • Ability to effectively learn new programs; experience with skip tracing software such as IBEAM or similar is a plus
    • Strong and accurate keyboarding skills.
  • A high school diploma or equivalent is required; some college from an accredited college or university is preferred. 
  • Bilingual, English / Spanish is preferred.
  • A background and/or interest in law enforcement could also be a good fit.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to a Team Lead, as Skip Trace Investigator, you will use internet databases and phone tools in order to locate customers and/or collateral. Daily, you will leverage paid databases, provided and found search sites, social media and other tools as you manage an assigned portfolio of clients and cases. The number of calls you make per day will be determined by the complexity of your assigned portfolio, but expectations will be clear. When you are able to reach the customer, you will take an ethical stance, bringing confidence and a strong emotional IQ to the conversation. That may mean providing empathy, negotiating the return of the vehicle, de-escalating a challenging conversation -- whatever is appropriate for the encounter. Being able to think on your feet and bring a strong service orientation to every interaction will be key.
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Why Join Us
More great reasons to build a career home with us.
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Professional Development
Upon joining us, you will enjoy outstanding training that will set you up for success. In Nashville, that includes two weeks of formal instruction followed by at least two weeks working with a mentor. In addition, we'll provide ongoing coaching and support, and our managers are committed to providing constructive feedback that is supportive rather than corrective. Primeritus has operations in five states, which allows for ample internal career growth.

We Care About the Whole Employee
People are important, and Primeritus leaders care about the whole employee, recognizing that people bring their whole selves to work, not just their "employee selves." As an extension of this, our culture has a strong family feeling, and we support not just employees but also their families. 

Employee-Friendly Culture
You'll find caring and supportive people at all levels within Primeritus. While details vary from location to location, managers host celebrations to mark service anniversaries, birthdays, and other milestones. 

Transparency
We are proactive about sharing information, such as publishing company updates every two weeks and holding town hall meetings with senior executives once a quarter. Because we are a mid-sized company, you'll have opportunities to interact with leadership, and your good ideas will be welcomed.

Excellent Compensation
In addition to a competitive wage and upcapped recovery incentives, we offer full-time employees a choice of three healthcare plans; dental and vision insurance; health savings accounts (HSAs) and flexible spending accounts (FSAs); an employee assistance program; and more.
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More Insight
Explore the characteristics that will enable you to stand out.
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More about the requirements
In addition to the qualifications listed under The Requirements tab, we're looking for a professional who has:
  • Outstanding interpersonal and phone skills with the ability to convey professionalism, confidence, understanding/empathy in all interactions and tough conversations.
  • Excellent communication skills including strong verbal, written, active listening ability.
  • Critical thinking skills; ability to ask probing questions, think on your feet, negotiate, resolve conflict, escalate or deescalate calls as needed and appropriate, etc.
  • Self-motivation; incentive-driven.
  • Good organizational skills and attention to detail.
  • Flexibility; adaptable and able to pivot as workflow demands.
  • Effective time management and multi-tasking skills in a dynamic, fast-paced environment.
  • Ability to pass a background screening.
You will work a day shift, typically 7 AM - 4 PM in the office, with a rotating schedule of remote hours, from 6 PM - 8 PM. Currently, the Nashville team is working a mix of in-office and remote hours, with all training completed in the office. Please note, we are taking appropriate steps to ensure everyone's health and safety. When appropriate, we will finalize post-COVID return-to-work policy.

More about the role
In addition to the responsibilities under The Role tab, some of your specific tasks will include:
  • Building successful relationships with repossession agents and clients in order to service accounts.
  • Communicating verbally or systematically with clients and/or contractors to:
    • Provide updates regarding account status and recommend changes if needed.
    • Obtain new leads on customers/collateral locations.
    • Obtain any necessary documentation or guidance to pursue the collateral/customers, such as credit applications/reference sheets and relevant prior communications.
    • Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded. 
  • Conducting an initial review of information provided by clients to ensure accuracy.
  • Performing skip tracing of customers and/or other parties to:
    • Identify the best-known address to locate the client’s collateral or customer.
    • Determine if the client’s customer has filed Bankruptcy, is on active duty with the military, and is the current owner/registrant of the vehicle.
More about your success
Our product is service, and we strive to provide the best customer service in the industry. So, while your mission is to make it easy for our clients to get their money back, we'll also look to you to deliver best-in-class service that demonstrates:
  • Defect-free products (attention to detail).
  • Timely service (anticipating needs and showing a sense of urgency).
  • The highest level of care and gratitude.
There is a lot to learn, from the industry to tools of the trade to variations from account to account, such as no contact clients, to the best way to handle interactions. You will need to dedicate yourself to learning and work to add value as quickly as possible. We will teach you how to handle tasks, and understand there will be a learning curve, but we can’t teach you to care about serving others. You'll need to bring strong motivation to support and serve clients, partners, and co-workers and deliver optimal outcomes. In addition, to be an outstanding Skip Trace Investigator, you will:
  • Bring excellent organizational skills and attention to detail.
  • Leverage strong analytical skills to put the puzzle pieces in place, identify trends and ultimately locate customers and collateral. 
  • Manage multiple tasks and priorities effectively in a busy, fast-paced environment.
  • Practice strong follow-up and follow-through habits.
  • Remain flexible as priorities shift and changes are implemented.
  • Achieve goals independently and also contribute as a team player.
Your success will be reflected in your recovery rate, client scorecards, the quality of your calls, and more.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Primeritus Financial Services is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.